Job Vacancy

Customer Service Executive

Job Descriptions

• Responsible for corporate account in terms of responds to service requests, inquiries and complains over the phone, via e-mail, or in person
• Provides solutions and information to concerns.
• Preparation and standardization of documentation, reports and proposals given to clients. Ensure maximum goodwill from all transactions.
• Performs monitoring activities such as follow-up with customers on job progress and to gather information necessary to process orders thoroughly.

Requirements

• Candidate must possess at least a Diploma/Advance Diploma in Business Administration or other related discipline
• Minimum 2 years working experience in related field in similar industry
• Able to answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Good telephone etiquette and customer service skills

Email to careers@efficient.com.my